Animal Hospital Policies

Learn more about veterinary hospital policies at Memorial Cat Hospital Houston

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all cats must be properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Occasionally the doctor will offer drop-off appointments. A 'drop off' means you could bring your cat at the time that works best for you and leave them with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other cats.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

Memorial Cat Hospital offers the purr-fect retreat for our finicky felines. Even the most pampered cats will find our two level, custom built condos very comfortable. Each condo is spacious enough to accommodate two cats from the same family comfortably, and has two shelves for their lounging enjoyment.

Your cats comfort and well being is our main concern during his stay with us. Our caretakers are trained to monitor them closely for any medical problems or signs of illnesses. 

Hospital Policy

Memorial Cat Hospital specializes in the boarding of cats requiring medical attention such as diabetics, thyroid disease, renal failure and hypertension. Our staff personally tends to these special needs guests to ensure they are receiving their medication properly, comfortable, and are minimally stressed. 

Due to the high demand of our services, reservations are required. During school breaks, holidays, and in the summer months, reservations should be made at least 90 days in advance.

It is appreciated if boarders were dropped-off and picked-up between the hours of 8:00 am and 5:00 pm, Monday through Friday, and 9:00am and noon on Saturdays.

Pet Boarding Requirements:

For the health of all cats in our care, we require that all veterinary exams and vaccines be up to date. If fleas are present at time of arrival, your cat will be treated appropriately with a topical or oral flea medication at the Dr.’s discretion. For safety reasons, we asked that all cats be in a carrier when coming to the hospital. If your cat is on a special diet we kindly request that you pack it in their luggage. Please make the all items brought for boarding are clearly marked with your last name.

One of the main advantages of boarding your cat(s) at Memorial Cat Hospital is that veterinary attention is readily available should the need arise. If your cat displays symptoms of illness every effort is made to contact the emergency number you have given at the time of check in.  However if we are unable to contact anyone regarding your cat’s care, we will proceed as follows in the Medical Illness Policy below.

Medical Illness Policy:

  • If the nature of the illness is not serious, we will not treat.
  • If the nature of the illness, if left untreated, could lead to a more serious illness (vomiting and/or diarrhea) we will treat symptomatically and perform only the necessary diagnostic testing.
  • If the nature of the illness is life threatening (urinary blockage, unregulated diabetes, or chronic renal failure) we are bound by state law to render assistance.  That means we will approach the situation according to the standard hospital policies, as outlined by the American Animal Hospital Association.

*All fees and expenses will be paid by the client.  

Boarding Drop Off Form

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